|
If an order is not shipped within the committed timeline, or if the delivered product differs materially from the specifications or quality agreed at the time of purchase, the customer may request a return or refund within 24 hours of delivery.
All return or refund requests will be reviewed by our team. We will investigate the issue and work toward a fair and satisfactory resolution, which may include a replacement or refund, as applicable.
Our platform facilitates communication between buyers and sellers to ensure concerns are addressed transparently and efficiently, and resolutions are reached by mutual agreement wherever possible. |